You can also verify your GCash account by submitting a ticket to the GCash Help Center. Tap on which one applies to you to learn if you can verify your GCash account through the GCash Help Center:
- A Filipino citizen 18 years old and above
- A Filipino citizen (21 years old and below)
- A Filipino citizen (17 years old and below)
Visit What are the IDs I can submit to get verified? for more information on other accepted IDs.
A Filipino citizen 18 years old and above
Here are the IDs you can use when verifying your GCash Account through the GCash Help Center:
- AFP (Armed Forces of the Philippines) ID
- Senior Citizen ID
- NBI ID
- PWD
- TIN ID
NOTE: You will also need to submit the following when using your TIN ID: - Proof of Billing, Statement of Account or Way Bill
- Secondary ID such as PSA Birth Certificate, Marriage Contract, Solo Parent ID, Seaman’s Book, POEA Card, Consular ID, DWS Certification, PRA Special Resident Retiree Visa, Firearms License, PLRA ID
A Filipino citizen 21 years and below
Here are the IDs you can use when verifying your GCash Account through the GCash Help Center:
- Passport
NOTE: You will also need to submit your Parent’s Consent stating that you are opening a GCash account as a minor with their permission.
- Student ID
NOTE: You will also need to submit the following documents: - A photo of your NSO/PSA Birth Certificate
Visit What are the IDs I can submit to get verified? for more information on other accepted IDs.
A Filipino citizen 17 years and below
Here are the IDs you can use when verifying your GCash Account through the GCash Help Center:
- Passport
NOTE: You will also need to submit your Parent’s Consent stating that you are opening a GCash account as a minor with their permission.
- Student ID
NOTE: You will also need to submit your NSO/PSA Birth Certificate*:
*Please ensure that the Birth Certificate has the following:
- Logo of either the PSA (Philippine Statistics Authority) or NSO (National Statistics Office).
- Full Name, Date of Birth, and Place of Birth indicated in the birth certificate should match the name in an ongoing application.
- Stamp or seal from the civil registrar must be visible.
- Clear image copy of the barcode found at the lower left corner of the birth certificate.
- Copy submitted should be an actual photo.
Visit What are the IDs I can submit to get verified? And How can I get fully verified if I am a Minor? for more information on other accepted IDs and how you can successfully verify your account.
Here’s how you verify your account through the GCash Help Center
TIP: To fully verify your GCash account, prepare your documents and attachments that you will have to submit through the GCash Help Center:
- A picture of your chosen ID
- Prepare to take a selfie
- Prepare to take a video clip of yourself
- Say this spiel “Hi, I am *your full name* born on *your birthday* with address of *your complete address stated in your ID*. I am sending this video to register in GCash and I take full ownership of this account."
- Example: “Hi, I am Juan Dela Cruz born on Jan 4, 1989. My full address is 1 Jose Rizal Street, Manila City, Metro Manila, Philippines, 1243. I am sending this video to register in GCash and I take full ownership of this account.”
- Make sure you’re holding your chosen ID and is seen in the video
- Prepare additional documents if you are using the following IDs:
- Birth certificate
- Name and GCash Number of your parent
- Selfie of your parent holding your Student ID
- Proof of Billing, Statement of Account or Way Bill
- Secondary ID such as PSA Birth Certificate, Marriage Contract, Solo Parent ID, Seaman’s Book, POEA Card, Consular ID, DWS Certification, PRA Special Resident Retiree Visa, Firearms License, PLRA ID
- Student ID
- TIN ID
Follow these steps to fully verify your GCash account through the GCash Help Center:
STEP 1: File a ticket on the GCash Help Center.
STEP 2: Fill up the fields on the Help Center
Here are some tips on how to properly fill up the fields:
STEP 3: In the Attachments field, attach the documents:
- A photo of your chosen ID
- A selfie
- A video clip of yourself
- Additional Documents if you are using a TIN ID or Student ID
You will receive an email confirmation that your ticket has been received. A GCash Representative will contact you within 7 business days after submitting your ticket. Use the ticket number provided in the email should you want to follow up on your request.
Here is a summary on how to verify your GCash Account through the GCash Help Center
Ready to get verified through our Help Center? Have your requirements ready and submit here.