I want a refund for my online payment or subscription using my GCash account. Where can I get it?

If you want refunds with your online payment or subscription, please contact the merchant directly for assistance.

Merchants can assist with refunds, provide updates on your order, or clarify transaction details.

If you see an unfamiliar charge on your account, it might be linked to a previous subscription or free trial with auto-debit from platforms like Google Play Store or Apple Store.

Here’s what you can do:

• Review Subscriptions: Regularly check your apps for any active subscriptions or auto-payments.
• Identify Unauthorized Charges: If you don’t have any subscriptions, read more about how to spot and report unauthorized transactions.

Need more Help?

For other inquiries or concerns, check out the following articles: 

• I have a problem with my order or service from my online subscription or GCash payment. What should I do?
• How do I cancel my subscription or unlink my GCash account to a merchant?
• I entered incorrect details in my Gcash online payment or subscription. What should I do?
• I was charged more than once for my online payment or subscription in my GCash account. What should I do?