I entered incorrect details in my GCash online payment or subscription. What should I do?

If you entered incorrect details during your online payment or subscription, please contact the merchant directly for assistance.

Merchants can provide updates on your order, clarify transaction details, or assist with refunds.

Need more Help?

For other inquiries or concerns, check out the following articles: 

• I want a refund for my online payment or subscription using my GCash account. Where can I get it? 
• How do I cancel my subscription or unlink my GCash account to a merchant?
• I have a problem with my order or service from my online subscription or GCash payment. What should I do?
• I was charged more than once for my online payment or subscription in my GCash account. What should I do?