I’m having issues with using my ePhil ID (Paper type) or Digital National ID to verify my GCash account
Learn how to troubleshoot common issues when verifying your ePhil ID (Paper type) or Digital National ID with GCash.
When you’re trying to get verified on GCash using your ePhil ID (Paper type) or Digital National ID, you will be required to undergo a selfie scan to validate your National ID records with the Philippine Statistics Authority (PSA).
Note:
The PSA Selfie Scan is different from the selfie scan that GCash requires as a part of its own verification process.
Troubleshooting Tips for ID Verification
- Verify Personal Information: Make sure that all information you enter matches your National ID exactly.
- Check Internet Connection: Ensure you have a stable internet connection for verification.
- Use an Alternative ID: If you can’t verify your ePhil or Digital National ID, you can try verifying with another accepted ID
You can download your Digital National ID via the PSA website or the eGov PH app.