Follow these steps if you think you’ve been a victim of phishing:
STEP 1: File a ticket on the GCash Help Center. A GCash representative will get back to your report within 24 hours.
STEP 2: Enter your email address and GCash-registered Full Name
STEP 3: In the GCash-registered Mobile Number field, enter the GCash number you are trying to report.
STEP 4: Select My GCash Account as the Concern Category
- After selecting My GCash Account, select I want to report an account involved with fraudulent activity
STEP 5: In the Explain your concern field, indicate the following details:
- The email address, phone number and/or profile of the sender
- The link sent to you where your GCash details are being requested
STEP 6: In the Attachments field, attach the following:
- Screenshots of the email/message sent to you
- The URL link that was sent to you
STEP 7: Submit the ticket and check your email within the next 24 hours for updates from our live agent. You will receive a ticket number that you may use to follow up on your concern through the GCash Help Center
View this article to know more about the GCash Customer Protect Program.
Visit How to spot and avoid fake GCash representatives? to know more about how to avoid and spot fake GCash representatives
Visit How to spot and avoid phishing links, websites, emails, or SMS? to know more about how to avoid and spot phishing links, websites, emails, or SMS
Visit How to spot and avoid phishing by fake verifiers? to know more about how to avoid and spot phishing by fake verifiers
Visit How do I avoid account takeover (ATO)? to know more about how to avoid account takeover
Visit What should I do if someone made unauthorized transactions using my account? to know more about what you should do if someone made unauthorized transactions using your account
To get tips on making a strong password, visit Tips to Make a Strong Password