Account Takeover (ATO) is a result of phishing when another person uses your account and makes transactions without your knowledge or permission. This may also include access to your linked debit or credit card(s).
Here are some signs that you have been a victim of Account Takeover:
- Your MPIN no longer works
- Unauthorized transactions are present in your GCash Transaction History
- Linked accounts, such as your bank account or cards, have been used without your permission
How to avoid account takeover
To further secure your account and to avoid unauthorized control of your account:
- Enable the Biometrics feature so that you can use your fingerprint or face ID to log in. Using your human features will avoid potential hackers from using your account. Visit How can I enable my Biometrics Login? to enable your biometrics feature.
- Reset your MPIN once every three months. Visit Tips to Make a Strong Password to learn how to make a strong password.
- Always check your GCash Transaction History. Use GCash Transaction History for a more secure way to verify your transactions. Visit Where Can I Find My GCash Transaction History to learn how to check your GCash Transaction History.
Visit How to spot and avoid fake GCash representatives? to know more about how to avoid and spot fake GCash representatives
Visit How to spot and avoid phishing links, websites, emails, or SMS? to know more about how to avoid and spot phishing links, websites, emails, or SMS
Visit How to spot and avoid phishing by fake verifiers? to know more about how to avoid and spot phishing by fake verifiers
To know how to report phishing, visit How do I report phishing?
Visit What should I do if someone made unauthorized transactions using my account? to know more about what you should do if someone made unauthorized transactions using your account
To get tips on making a strong password, visit Tips to Make a Strong Password