If you have any concerns regarding your GSave by CIMB account, you may contact CIMB Bank at #2462 (#CIMB) for Domestic Toll-Free or +632 8924 2462 (International).
Can't access your account
It may be because your GSave account has been dormant and was closed. Your GSave account will close if you did not upgrade it, did not use it for 12 months, or didn’t link your GSave account to the CIMB app. You will not incur any dormancy fees.
When your GSave by CIMB account closes, your funds are still safe, and you can still withdraw them. Your account will be automatically activated once you make any deposit transaction.
If this doesn't apply to you but you can't access your account, submit a ticket here.
Change mobile number
Tap here to learn how to update the mobile number linked to your GCash account. Once you follow the steps in that article, the mobile number linked to your #UNOready@GCash account will also be updated within 14 days.
Delete your GSave by CIMB account
Before deleting or closing your GSave by CIMB account, please ensure to withdraw all your remaining funds. Please contact CIMB directly to proceed with your request for deletion.