Our Mastercard self-help options via our Hotline is taking a break from July 12, 2022 to July 18, 2022 to make way for a scheduled system maintenance. You may still be able to reset your GCash Mastercard PIN via the GCash App during the activity period.
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Account Takeover (ATO) happens when the GCash account is accessed without the owner’s permission. Unauthorized Transaction occurs when the money is transferred via GCash application without the knowledge of the owner.
You may refer to the help center article about account takeover and unauthorized transactions of your GCash account by visiting What should I do if someone made unauthorized transactions using my account?
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