Unfortunately, the transaction cannot be reversed once the Buy Load purchase is completed.
Here are some tips you can take to ensure you are buying load for the right mobile number:
STEP 1: Double-check the load recipient’s number before purchasing
STEP 2: If the recipient is in your contact list, use your contact list to access the recipient’s details
You can use the phone book feature of Buy Load by following these steps:
STEP 1: Launch the GCash App
STEP 2: Tap Buy Load
STEP 3: Input the mobile number of the person you wish to buy load for, then tap Next
If your recipient is in your phone’s contacts, tap the phonebook icon on the Buy Load page and select the contact you wish to buy load for. This will automatically enter their mobile number in-app.
Here is an example of the phone book icon to access your contact list: