Never share your GCash MPIN or OTP (authentication code) with anyone. GCash or its representatives will never ask for your personal information unless you request help through the GCash Help Center.
Spot and avoid common types of scams
- Fake online sellers have little to no account history because they create new accounts to continue their scamming activity even if they have been reported and blocked in the past. When buying through a Facebook page, check the page transparency to see when the page was created.
- Fake sellers sell their products at very low prices vs. the average market price. When in doubt, check the price with at least two more sellers selling the same product, and buy within the average market price.
- Fake sellers insist on immediate full payment. Check the payment terms of the seller, and when possible, transact with those that give you the option to pay after the product or service is rendered.
- When you receive an emergency call from someone pretending to be a relative or friend, keep your presence of mind. Validate with your family/ friends using the other accounts or contact numbers if the need is valid/ legitimate before sending money.
- Don't be blinded by promises of high-value commission or reward. If it's too good to be true, it must be a scam.
- Donate only through official payment channels such as GCash. Avoid sending donations to personal accounts.
- Transact with trusted organizations only. GCash has a list of trusted partner beneficiaries where you can donate to charity or organizations of your choice. This list includes partner organizations of GCash that have been active in donation drives.
- Login to the GCash app, select Pay Bills, and tap Others > #GCashGivesBack to see the partner beneficiaries of GCash.
Report if you have experienced a scam transaction
Note: When you make a payment or transaction using GCash, you initiate and complete the transaction. The amount is sent to the recipient in real time. GCash will not refund any amount from scam transactions.
- Report immediately to proper authorities, such as PNP or NBI
Share the details with GCash by clicking here so we can check the said account. When you share the details, please take note of the following questions:
- In which platform/ marketplace did you meet the alleged scammer?
- What was the store name and/or account name of the alleged scammer?
- What did you order or what was the purpose of the transfer?
- How and when did you realize that the seller/ person swindled you?
If you did not authorize any transaction (e.g. did not send money yourself), learn how to spot and report unauthorized transactions or phishing here.