Once your GiftInsure recipient is deemed eligible, they will receive their GiftInsure Vouchers within 5 business days. In case the recipient hasn’t received the Giftinsure Voucher, you may submit a ticket in the Help Center.
When filing a ticket, you may follow these steps:
STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within two calendar days.
STEP 2: Input your GCash-registered email address
STEP 3: Input your GCash-registered full name
STEP 4: Input your GCash-registered mobile phone number
STEP 5: Select GInsure > I have concerns with my GiftInsure voucher as your concern category
STEP 6: Tap Submit
STEP 7: You will receive an email confirmation that your ticket has been received. Use the ticket number provided in the email should you want to follow up with your request.