Troubleshooting

 

If you are unable to login because of an app slowdown, freeze, or crash you may perform the following troubleshooting steps to try to fix things on your end: 

• Check your network connection
• Ensure that your GCash App is up to date
• Check if the GCash App is undergoing system maintenance
• Restart the GCash App
• Clear App Cache
• Uninstall and reinstall the GCash App

Network Connection

Check your network connection if you are unable to log in to GCash. Here’s how to do it: 

STEP 1: Tap on Settings on your device

STEP 2: Tap Connections

If you are using a Wi-Fi connection, Check if your WiFi connection is on and you are connected to a wireless network 

If you are using data,  Tap Data Usage and Check that your mobile data is on 

Here’s a summary on how to check your network connection if you are an Android user:

 

GCash App Update

Ensure that your GCash App is up to date. If you’re unsure if you have the latest version, here’s what you can do: 

STEP 1: Open the Google Play Store

STEP 2: Search for GCash

STEP 3: Tap Update if there is a new version available for GCash

If you are unable to download the app via the Google Play Store, you can download it directly from us. Visit How do I download or update the GCash app when Google Play Store says "This app is not compatible with your device"? to learn how to download directly from us. 

 

Here’s a summary on how to check if your GCash App is up to date if you are an Android user:

 

System Maintenance

• Check if the GCash App is undergoing system maintenance. During this time, you will be unable to login and transact with GCash. You may check the official GCash Social Media Accounts to find out if the GCash App is undergoing system maintenance.

Restarting the GCash App

Restart the GCash App. Here's how to do it: 

STEP 1: Tap the Recent apps button

STEP 2: Look for GCash and swipe it up to close the app

STEP 3: Re-launch GCash

Here’s a summary on how to restart the GCash App if you are an Android user:

 

Clearing App Cache

Clear App Cache to give your GCash App a Speed Boost 

STEP 1: Tap Settings

STEP 2: Tap Apps

STEP 3: Tap GCash

STEP 4: Tap Internal Storage

STEP 5: Tap Clear Cache

STEP 6: Launch the GCash App

Here’s a summary on how to clear your app cache for Android users:

Uninstalling and Reinstalling

Uninstall and reinstall the GCash App. Here's how to do it: 

STEP 1: Open the Google Play Store

STEP 2: Search for GCash

STEP 3: Tap Uninstall

STEP 4: Tap Install to re-install

Here’s a summary on how to uninstall and reinstall the GCash App if you are an Android user:

Tips

Here are some tips on how you can prevent GCash App Related log in issues in the future: 

1. Stay up to date on upcoming System Maintenance schedules by following our official Social Media Accounts. 
2. Enable auto-update to get regular updates. Here’s how: 

STEP 1: Go to the Play Store

STEP 2: Tap the profile icon on the upper right

STEP 3: Tap Settings from the menu

STEP 4: Tap Network preferences

STEP 5: Tap Auto-update apps

STEP 6: Select your preferred auto-update option.

Over any network to update apps using either Wi-Fi or mobile data.

 

Over Wi-Fi only to update apps only when connected to Wi-Fi.

STEP 7: Tap Done

Here’s a summary on how to enable auto-update if you are an Android user: