To request for a refund and loan cancellation, you must meet the following eligibility requirements:
- Must be a full refund request
- Refund request must be initiated within the first 30 days of the loan
- You must not have repaid any amount of the loan balance
If you meet the requirements for this request, you have to coordinate with the partner merchant you bought from regarding their refund policy. If they allow refunds, you can tell them to contact GCash via the dedicated support channels given to them.