Here are the reasons why your GCredit account has been deactivated:
1. Outstanding GCredit Dues. Outstanding GCredit dues past your due date may deactivate your account. Settle your outstanding GCredit dues within 3 months to reactivate your account.
Visit How do I pay my GCredit dues? To learn how to settle your outstanding GCredit dues.
2. Ineligible GScore. A decrease in your GScore may deactivate your GCredit account making you ineligible to use GCredit in your future transactions. Visit What is a GScore? to learn how you can increase your GScore to reactivate your GCredit account.
3. Pending submission of additional details. Since CIMB Bank regularly conducts customer due diligence, you may be required to provide additional account details.
Visit How do I submit my additional details to CIMB Bank? To learn how to submit your additional details and reactivate your account.
4. Submission of invalid ID. The ID you submitted is either: not in the list of accepted IDs or does not match your details. Resubmit a valid ID found in the list of accepted IDs and make sure it matches your details to reactivate your account.
5. Multiple GCredit accounts. Having multiple GCredit accounts under your name will deactivate all of your accounts. You will need to close your other GCredit accounts to reactivate your GCredit.
6. You have not agreed to the terms and conditions of CIMB. Go to GCredit on your GCash dashboard to update your information and agree to CIMB’s terms and conditions to reactivate your account.