Reminders:
- Never share your MPIN or OTP (authentication code), or answers to your Security Questions with anyone. GCash will never ask for this from you
- If you have a GCash Mastercard, you can still access the funds of your wallet through your nominated 6 digit Card Pin.
If you did not set up security questions on the app, but are a fully verified user, follow these steps:
STEP 1: Launch the GCash App and tap Forgot MPIN? On the log-in screen
STEP 2: Tap Send Code from the pop-up screen. You will receive a 6-digit authentication code to your GCash Registered Mobile number
STEP 3: Enter the Authentication Code you received and tap Submit. Tap “Tap Here to resend” if you didn’t get the code
STEP 4: Answer the Account Information of your GCash Account.
You only have three (3) attempts to answer all questions correctly. If you enter any wrong answer up to your third attempt, you must wait for 24 hours to try again
STEP 5: Enter your NEW MPIN and tap Submit. Your new MPIN must be different from your previous three (3) MPINs. Avoid easily guessable MPINs like your birthday, 1234, or the last four digits of your phone number. Never share your MPIN or OTP (authentication code) to anyone!
A confirmation screen will appear when you have successfully reset your MPIN. Tap OK to go back to the login screen and start using GCash.
A confirmation screen will appear when you have successfully reset your MPIN. Tap OK to go back to the login screen and start using GCash.
Here is a summary on what you should do if you forgot my MPIN, and are Fully Verified, but do not have security questions:
Here are some tips on how you can prevent issues with your MPIN in the future:
- Biometrics login is the best way to avoid being locked out from your account which you can set up in 8 easy steps. Go to How Can I Enable Biometrics Login to check if your phone is capable of the Biometrics Feature, and how to enable it.
- If your phone is not capable of the biometrics feature, you can set up Security Questions to easily recover access to your account. You should also set up Security Questions to recover your account even if you have already set up the Biometrics Feature. Go to How do I Set up my Account Recovery via Security Questions? to learn how you can do this in just 8 easy steps. Remember the answers to the security questions that you set up because once you set it up, these will no longer be editable.