How do I set up my Account Recovery via Security Questions? – GCash Help Center

Important: Never share your MPIN, OTP (authentication code), and answers to security questions with anyone.

Account Recovery helps you regain access on your own to your account if you forgot your MPIN or got locked out of your account.

Here is a short video on how to set up your Account Recovery via Security Questions:

Follow these steps to set up your Account Recovery via Security Questions.

STEP 1: Log in to your GCash account

STEP 2: Tap Profile at the bottom right of your screen

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STEP 3: Tap Settings

STEP 4: Tap Account Recovery > Set Now
Note: Account Authentication > Set Now for iOS users

STEP 5: Tap Security Questions > Set Now

STEP 6: Tap Next to set up Security Questions to help you recover your account

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STEP 7: Select 5 Security questions and input the corresponding answers for each

Tip:

Choose answers that are the following:
- Easy for you to remember
- Not easy to guess, research, or get the answer to

STEP 8: Review your answers and tap confirm.
Note: Once you set up your security questions, you will no longer be able to edit them.

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STEP 9: A confirmation screen will be displayed and you can tap anywhere to continue.

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Here is a summary on how to set up your security questions:

Make sure to follow these tips in creating your security questions:

Choose answers that are easy for you to remember because you cannot reset your security questions
Do not share the answers to your security questions with anyone

Account Recovery