Account Recovery helps you regain access on your own to your account if you forgot your MPIN or got locked out of your account.
Follow these steps to set up your Account Recovery via Security Questions.
STEP 1: Log in to your GCash account
STEP 2: Tap Profile at the bottom right of your screen
STEP 3: Tap Settings
STEP 4: Tap Account Recovery > Set Now
Note: Account Authentication > Set Now for iOS users
STEP 5: Tap Security Questions > Set Now
STEP 6: Tap Next to set up Security Questions to help you recover your account
STEP 7: Select 5 Security questions and input the corresponding answers for each
Tip: Choose answers that are:
- easy for you to remember,
- not easy to guess, research or get the answer to.
STEP 8: Review your answers and tap confirm.
Note: Once you set up your security questions, you will no longer be able to edit them.
STEP 9: A confirmation screen will be displayed and you can tap anywhere to continue.
Here is a summary on how to set up your security questions: