Account Recovery helps you regain access on your own to your account if you forgot your MPIN or got locked out of your account.
Here is a short video on how to set up your Account Recovery via Security Questions:
Follow these steps to set up your Account Recovery via Security Questions.
STEP 1: Log in to your GCash account
STEP 2: Tap Profile at the bottom right of your screen
STEP 3: Tap Settings
STEP 4: Tap Account Recovery > Set Now
Note: Account Authentication > Set Now for iOS users
STEP 5: Tap Security Questions > Set Now
STEP 6: Tap Next to set up Security Questions to help you recover your account
STEP 7: Select 5 Security questions and input the corresponding answers for each
- Choose answers that are the following:
- Easy for you to remember
- Not easy to guess, research, or get the answer to
STEP 8: Review your answers and tap confirm.
Note: Once you set up your security questions, you will no longer be able to edit them.
STEP 9: A confirmation screen will be displayed and you can tap anywhere to continue.
Here is a summary on how to set up your security questions: