GLife

Given the process it requires and the merchants involved in fulfilling a GLife transaction, all orders confirmed is considered final.  Any request for cancellation or refund based on the reason provided will have to decided by the merchant involved. 

Transactions involving failed processing of payments or unfulfilled orders are generally being considered eligible for refund upon investigation.  But for incorrect transactions made or voluntary cancellation requests, especially if the reason is non substantial, merchants usually employs a strict rule which often times resulted into a declined request.  

Quick guide on how you can reach out to merchants

1. To contact the merchant directly
   • You may look for their customer support channel via Google Search
     • Merchant Website then Contact Us
     • Customer Support Hotline
     • Customer Support Email
     • Facebook Page or Messenger
     • Instagram or Twitter
   • Some GLife merchants have a Contact Us built in their mini app.  Simply refer to the steps below
     1. Go to Profile section of the menu at the bottom
     2. Select Contact Us in the list
2. Once approved for cancellation or for refund, some merchants can process the cancellation or refund on the end which directly credits back your GCash wallet while other merchants coordinate with GCash directly for refund assistance