What do I do if I want to cancel my transaction in GLife?

Note: All orders confirmed by GLife merchants and partners are considered final.

Should you wish to cancel a successful transaction in GLife, any request for cancellation or refund based on reasons provided will have to be decided by the merchant involved. 

Transactions involving failed processing of payments or unfulfilled orders are generally being considered eligible for refund upon investigation.  But for incorrect transactions made or voluntary cancellation requests, especially if the reason is non substantial, merchants usually employs a strict rule which oftentimes results into a declined request.  

Here are some tips on how to reach out to your respective GLife merchant. 

• • To contact the merchant directly you may look for their customer support channel via Google Search and look for the:

• • • • • • • Merchant’s website then Contact Us
            • Merchant’s Customer Support Hotline
            • Merchant’s Customer Support Email
            • Merchant’s Social Media Channels (Facebook Page ,Messenger, Instagram, Twitter, etc)

• • Some GLife merchants have a Contact Us built in their mini app.  
  • Should you have problems contacting the merchant, you may also submit a ticket to GCash via Help Center.