What do I do if my transaction in GLife was confirmed but I did not receive the product or service?

You may want to follow up and check the status of your product or service with the GLife merchant. Here are some tips on how to reach out to your respective GLife merchant. 

Here are some tips on how to reach out to your respective GLife merchant. 

• • To contact the merchant directly you may look for their customer support channel via Google Search and look for the: 

• • • • • • Merchant’s website then Contact Us
          • Merchant’s Customer Support Hotline
          • Merchant’s Customer Support Email
          • Merchant’s Social Media Channels (Facebook Page ,Messenger, Instagram, Twitter, etc)

• • Some GLife merchants have a Contact Us built in their mini app.  
  • Should you have problems contacting the merchant, you may also submit a ticket to GCash via Help Center.