GLife transactions are so dynamic that it could include payments, top ups, claiming of vouchers and discounts, loading of games, and other activities catered to many merchant brands. Confirmations to customers are very vital to notify the status of these transactions. It helps to know the different ways to validate and confirm to be assured that the purchases or claims made are completed.
Quick guide to some of the notifications customers receive
- For transactions involving payments
- GCash App Confirmation: All purchases made in GLife will lead you to a payment page wherein an in-app receipt will appear after confirming your payment. There are times though due to session timeout or poor internet connection that an in-app receipt may not arrive. Should you encounter this, you may still refer to your sms confirmation or merchant's mini app receipt to verify the status of your purchase.
- Merchants' Mini App Confirmation: Some merchants in GLife may also produce their own mini app receipt or a tracker number for your reference. Should you miss this, you may still refer to your sms confirmation or GCash in-app receipt to verify the status of your payment.
- GCash Mobile SMS Confirmation: It is also automatic that you should receive an sms notification at your GCash registered mobile number to confirm your payment. There are times though due to poor signal that an sms may not arrive or will arrive late. Should you encounter this, you may still refer to your GCash in-app receipt and merchant's mini app receipt to verify the status of your payment and purchase.
- Nominated Email Confirmation: Some merchants also allows you to nominate an email address where they could send a confirmation to. This is also helpful in adding a source of confirmation
- For transactions involving free online games
- Customers page will be routed to gaming page
- For transactions involving free voucher or discount claims
- Claim Button: Some merchants will have an indicator displayed on specific voucher or discount items like a button or check box. This will provide an immediate feedback on the status of your claim.
- Direct to Shop: Usually upon claiming, you will be directed to shop at the participating sub-merchants app where the voucher is applicable. This one may require you though to have an account or ask you to download the app to be able to use the voucher, code, or discount
When in doubt and you really need to check if transaction is successful, you may reach out directly to GLife Merchant for faster validation, fulfillment, and resolution
- To contact the merchant directly
- You may look for their customer support channel via Google Search
- Merchant Website then Contact Us
- Customer Support Hotline
- Customer Support Email
- Facebook Page or Messenger
- Instagram or Twitter
- Some GLife merchants have a Contact Us built in their mini app. Simply refer to the steps below
- Go to Profile section of the menu at the bottom
- Select Contact Us in the list
- Should you have problems contacting the merchant, you may also submit a ticket to GCash via Help Center and allow us additional 3 to 7 business days to coordinate with the merchants. Please note that we will also depend on the merchant's response time.
- You may look for their customer support channel via Google Search
- Merchants will first need to validate if the transaction succeeded or failed on their end
- Some merchants will have the option to re-fulfill orders or re-seed needed vouchers or discounts as needed
- Once identified there is a refund requirement, some merchants can process the refund on the end which directly credits back your GCash wallet or coordinates with GCash directly for refund assistance