GLife transactions may include payments, top ups, claiming of vouchers and discounts, loading of games, and other activities catered to many merchant brands.
Confirmations to customers are very vital to notify the status of these transactions. It helps to know the different ways to validate and confirm to be assured that the purchases or claims made are completed.
Transactions Involving Payments
GCash App Confirmation |
All purchases made in GLife will lead you to a payment page wherein an in-app receipt will appear after confirming your payment. There are times though due to session timeout or poor internet connection that an in-app receipt may not arrive. Should you encounter this, you may still refer to your sms confirmation or merchant's mini app receipt to verify the status of your purchase. |
Merchants' Mini App Confirmation |
Some merchants in GLife may also produce their own mini app receipt or a tracker number for your reference. Should you miss this, you may still refer to your SMS Confirmation or GCash in-app receipt to verify the status of your payment. |
GCash Mobile SMS Confirmation |
You should receive an SMS notification at your GCash registered mobile number to confirm your payment. There are times though due to poor signal that an sms may not arrive or will arrive late. Should you encounter this, you may still refer to your GCash in-app receipt and merchant's mini app receipt to verify the status of your payment and purchase. |
Nominated Email Confirmation |
Some merchants also allows you to nominate an email address where they could send a confirmation to. This is also helpful in adding a source of confirmation |
Transactions involving free online games
The customers page will be routed to gaming page.
Transactions involving free voucher or discount claims
Claim Button: |
Some merchants will have an indicator displayed on specific voucher or discount items like a button or check box. This will provide an immediate feedback on the status of your claim. |
Direct to Shop |
Usually upon claiming, you will be directed to shop at the participating sub-merchants app where the voucher is applicable. This one may require you though to have an account or ask you to download the app to be able to use the voucher, code, or discount |
Here are some tips on how to reach out to your respective GLife merchant.
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- To contact the merchant directly you may look for their customer support channel via Google Search and look for the:
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- Merchant’s website then Contact Us
- Merchant’s Customer Support Hotline
- Merchant’s Customer Support Email
- Merchant’s Social Media Channels (Facebook Page ,Messenger, Instagram, Twitter, etc)
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- Some GLife merchants have a Contact Us built in their mini app.
- Should you have problems contacting the merchant, you may also submit a ticket to GCash via Help Center.