The processing time for your Gloan may take up to 24 hours, if you haven’t received your money within 24 hours kindly file a ticket in the Help Center.
When filing a ticket, follow these steps:
STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your email address
STEP 3: Input your GCash-registered full name
STEP 4: Input your GCash-registered mobile phone number
STEP 5: Select GLoan > My GLoan amount did not reflect as your concern category
STEP 6: Input in the text box, “I did not receive my GLoan amount.”
STEP 7: Attach screenshots of your GLoan application confirmation receipt
STEP 8: Tap Submit
Here is a summary of the steps on what you should do if your loan disbursement did not push through.