Use your AMEX Virtual Pay Card
Once you've activated your AMEX Virtual Pay Card, you can immediately start using it. Learn how to make payments and manage your card details below.
Pay using your AMEX Virtual Pay Card
You can use your AMEX Virtual Pay Card to pay online or in-store. If you purchase from a local site in the Philippines, you will be charged depending on your orders and shipping rates.
Manage your AMEX Virtual Pay Card
Please be advised that a US address and phone number will be assigned to your AMEX Virtual Pay Card. Deliveries will still be shipped to your nominated shipping address when ordering. Your name should appear on the AMEX Virtual Pay Card. If a different name appears, please let us know by submitting a ticket here.
To request to transfer your linked card to a new GCash number, your new number must be fully verified. Then submit a ticket and input your old and new GCash number and the last 4 digits of your card.
Your card will expire on the month and year indicated on your AMEX Virtual Pay Card. To renew it, go to AMEX Virtual Pay on the GCash app and tap Renew. If this doesn’t work, submit a ticket.
Get a new AMEX Virtual Pay Card security code
To get a new AMEX Virtual Pay Card security code, follow the steps below:
- On your GCash app, tap Profile
- Tap My Linked Accounts > American Express Virtual Pay
- Tap Get New Code
If you tapped Get New Code but did not receive a security code, submit a ticket.
Need more help?
If you’re encountering errors with using your card for online payment, submit a ticket here.
If your card is not being accepted by the merchant, submit a ticket here.
To file a refund for a transaction made using your AMEX Virtual Pay Card, submit a ticket here.