I did not receive my top-up after using Bills. What do I do?
Your AutoSweep RFID, Beep Card, Easytrip RFID top-up, etc., via GCash should be credited to you within a few minutes.
If you did not receive your top-up, do not make another transaction and check first IF:
- Your internet and network connection is stable
- Your transaction is on your GCash app’s Transaction History
- The account number you inputted is correct
If you still don’t have any confirmation or update on your top-up after 1 business day, go to your GCash Transaction History and select your top-up transaction.
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