I did not receive my top-up after using Bills. What do I do?

Your AutoSweep RFID, Beep Card, Easytrip RFID top-up, etc., via GCash should be credited to you within a few minutes. 

If you did not receive your top-up, do not make another transaction and check first IF:

• Your internet and network connection is stable
• Your transaction is on your GCash app’s Transaction History
• The account number you inputted is correct

If the transaction has been reflected on your Transaction History but you did not receive your top-up, click here to ask for help. 

A customer service representative will contact you in 1-2 business days.

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