Paano mag troubleshoot ng GCash App issues
Kung nagkakaproblema sa paggamit mo ng GCash app o may “Something went wrong” na error habang ginagamit ang GCash app, subukan ang mga sumusunod na troubleshooting steps:
Ang outdated na app ay pwedeng magdulot ng problema at maka-block ng access sa mga bagong GCash features at security updates. I-check ang Play Store (Android), App Store (iOS), o App Gallery (Huawei) para sa updates.
Enable Auto-Update for Future Updates:
Para siguraduhin na laging updated ang GCash app mo, sundin ang mga steps na ito:
Android/Huawei:
- Go to the Play Store and tap Settings from the sidebar menu.
- Select Auto-update apps and choose your preferred option:
- Over any network to update apps using either WiFi or mobile data.
- Over WiFi only to update apps when connected to WiFi.
- Tap Done.
iPhone:
- Go to your device Settings, then tap App Store.
- Toggle App Updates under Automatic Downloads.
Kung maka-experience ka ng network connection error, subukan ang mga sumusunod para maayos ang issue sa GCash app. Sundin ang mga steps na ito
- Force close the GCash app in your list of opened apps.
- Switch on Airplane mode for 30 seconds, then turn it off.
- Connect to a different WiFi network or switch your network connection.
- If you’re using WiFi, switch to mobile data, or if you’re on mobile data, switch to WiFi.
- Try reopening the GCash app.
Sundin ang mga steps na ito para makapag-switch sa ibang mobile number sa GCash app
- Open the GCash app and tap the ⇄ button (the arrows beside your mobile number).
- Tap Proceed to switch accounts.
- Enter your GCash number and log in using your MPIN or biometrics.
Depende sa device mo, eto ang mga paraan para i-force close at i-restart ang GCash app
Android:
- Tap the Recent apps button.
- Look for GCash and swipe it to the side until it disappears to close the app.
iPhone:
- Double-press the Home button or swipe up on your home screen.
- Look for the GCash screen and swipe up until it disappears to close the app.
Para sa mga Android users, makakatulong ang pag-clear ng app cache para maayos ang mga issues. Eto ang mga steps:
- Go to Settings, then go to your App Manager.
- Tap GCash > Internal Storage.
- Tap Clear Cache.
Need more Help?
Para sa iba pang katanungan o concerns, tingnan ang mga sumusunod na articles: