I can’t login to GCash because it says I have an “untrusted connection.” What do I do?

If you see a message saying  “We detected an untrusted connection” or error codes like REF: 2631 00AF, REF: 6948, or 2631, it means your connection might not be secure.

To fix this, try switching to a different network and reopening the GCash app.

How to switch to a different network

Android

To change your network connections, select Settings and change your WiFi network or use your mobile data. 

iOS

To change your network connection, select Settings. 

Tap Wi-Fi and connect to a different network or turn on your mobile data by tapping Cellular > Cellular Data.