I deposited money into a game on GLife, but now I can’t open it. What should I do?

If you’ve deposited money into a game through GLife but are now can’t access the game via GLife, follow these steps:

1. Check if the game has downtime
   Check the game’s official website or social media pages for announcements about ongoing maintenance or downtime. 
2. Validate if your deposit was processed
   Open your GCash transaction history to ensure the deposit to the game was successfully processed.

3. Troubleshoot GCash app
   If you continue to experience errors,  troubleshoot your GCash app.
   
   

If the deposit was not reflected to the game within 24 hours. Please contact the merchant directly.

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