I didn’t receive green energy points in GForest after my GCash transaction. What do I do?

If you’ve completed a GCash transaction but didn’t receive your green energy points or it’s not reflecting, here are a few things you can check:

• Verify Transaction Success: Double-check your Transaction History or GCash App Inbox to confirm that your transaction was successful.
• Check Energy Point Limits: Make sure you haven’t reached the energy points limit for that transaction. 
  • For example, with Send Money, you can earn energy points for up to 10 transactions, which gives a maximum of 1,310 energy points.
• Wait for 24 Hours: Green energy points may take up to 24 hours to reflect in your account. Please allow this time before checking again.

If you still haven’t received your energy points 24 hours after the transaction, click here to ask for help. A customer service representative will contact you in 24 hours. 

Need more Help?