I have a concern with GCash Borrow Load. What do I do?

If you’re having trouble accessing, borrowing, or repaying from GCash Borrow Load, read about the possible reasons below:

Unable to Borrow Load

You may be unable to borrow if you have an existing Borrow Load promo. Note that there can only be 1 Borrow Load promo per eligible user.

I canceled my Borrow Load transaction but it still pushed through. 

Once your Borrow Load transaction is successful, you cannot cancel it or change the mobile number. GCash can't refund you, but you can pay off the total amount early to close the loan.

The fees, including the one-time processing fee, are non-refundable. To avoid issues, make sure to double-check all details before confirming your Borrow Load transaction.

Borrow Load was not successful

You may already have an ongoing Borrow Load promo or there may be an ongoing system maintenance. 

Load product is unavailable

You may not be eligible due to evaluation by GCash.

Load was not received

This may be due to a system error, system maintenance, or unstable internet connection. Check your Transaction History if the transaction has been reflected.

Incorrect load credit was received

This may be due to wrong details inputted or an error.

Charged multiple times for a transaction

This may be due to a system error. Check your Transaction History if the transaction has been reflected multiple times as well.

For any issues encountered with GCash Borrow Load, click here to ask for help. A customer service representative will be in touch within 1-2 business days.

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