Why does my bank account unlink from GCash even though I already linked it before?

If your bank account unlinks from GCash despite previously linking it, there are several reasons why this might happen: 

1. Account Security and Verification Issues
   For security purposes, GCash may unlink accounts if there are inconsistencies in your account information. Make sure the details in your GCash and bank accounts match exactly to avoid verification problems.
2. System Maintenance or Updates
   GCash or the bank might undergo updates or maintenance, which could temporarily affect linked accounts. After such updates, accounts might require linking to restore functionality. 
3. Inactivity or Expired Links
   Some bank-to-GCash connections may unlink after prolonged inactivity or due to security protocols that invalidate old links. 
4. Banks Policies or Limits
   Your bank might have policies that require periodic re-verification of linked accounts. Additionally, exceeding cash-in limits or frequently failed transactions may trigger unlinking.

How to fix the issue: 

Reverify and Re-link

1.  Open your GCash app, go to Cash In > Local Banks
2. Tap the bank you want to link your bank account to under ‘Recommended Banks’
3. Follow the instructions to re-link your bank account. Ensure all account details are accurate.

If you are having issues in re-linking your bank account, click here to ask for help. A customer service representative will be in touch within 1-2 business days.

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