I didn't receive my remittance in my GCash wallet. What do I do?

If you didn't receive your remittance in your GCash wallet, here are the steps you can follow to resolve the issue:

1. Verify the Transaction Details

• Sender's Confirmation: Check with the sender to confirm the following:

1. Was the remittance sent to the correct mobile number registered with your GCash account?
2. Was the transaction successfully processed? The sender should see a deduction in their wallet and a corresponding transaction in their history​.

2. Claim Your Remittance

• If the remittance was sent via remittance partner, ensure you claim it within the app.  Make sure the name used for the remittance matches your GCash-registered name.

3. Resolve Common Issues

• Incorrect Reference Number: Ensure the reference number was entered accurately. Incorrect attempts may lock you out temporarily.

Claiming Deadline: Claim within the validity period of 90 days to avoid expiration.

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