I cashed in to the wrong GCash account. What do I do?

If you cashed in to the wrong mobile number or GCash account, note that GCash cannot reverse the transaction based on our Terms and Conditions. When you cash in or transfer money from your bank to GCash, you are responsible for confirming the details of your transaction. 

If you mistakenly sent money to the wrong GCash account, it is advisable that you contact the GCash user immediately to explain the situation and get your money back.

To avoid cashing in and sending money to the wrong mobile number, you can link your BPI or UnionBank account, PayPal account, or Payoneer account to GCash.

If you have other concerns with your Cash In transactions via your GCash app, click here to ask for help. A customer service representative will contact you in 1-2 business days.

Need more Help?