I was charged a penalty or additional fee even though I paid my GGives on time. What do I do?

If you paid your GGives before your due date, no penalty or additional fees should be charged to you. 

If this happens, please double-check your GCash transaction history if your GGives payment was successful. 

If you were given a penalty or additional fees on top of your GGives dues, click here to ask for help. A customer service representative will contact you in 24 hours.

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