I was charged a penalty or additional fee even though I paid my GCredit on time. What do I do?

If you paid your GCredit before your due date, no penalty or additional fees should be charged to you.

If this happens, please double-check your GCash transaction history if your GCredit payment was successful.

If you were given a penalty or additional fees on top of your GCredit dues, click here to ask for help. Please expect a reply within 24 hours.