Travel by Voyager

How to book a hotel

1. Select Flights and search your destination along with your departure and arrival date.
2. Select a flight and enter your details.
3. Review the terms and privacy policy.
4. Tap Book Now and complete the payment.
   1. Before booking, make sure your dates are final. You cannot modify your booking once you have completed the payment.

Once your booking is placed, its status will show as “Confirming.” When it's processed, the status will change to “Confirmed” and you will receive a confirmation email within 30 minutes.

Make sure you entered the correct email. Tap on My Orders, find your hotel booking, and check the "Contact Info" to see if your email is correct. Look in your junk or spam folder for the confirmation email. 

If you don’t receive a confirmation email, your booking will automatically be marked as "Canceled," and you'll get a refund within 5 working days.

How to view hotel booking details

To view your booking details and status, tap My Voyager > My Orders and select your hotel booking.

If any unexpected situation occurs in your destination city or hotel, Alipay+ Voyager will publish a reminder under your booking details. 

How to cancel a hotel booking

You can only cancel your booking if it was made more than 24 hours in advance and if the hotel allows it. If the hotel doesn’t support cancellation, Voyager can’t cancel it either. Cancellation fees might apply, and a full refund isn’t guaranteed.

To cancel your booking, please follow these steps:

1. Tap My Voyager > My Orders and click the hotel booking you would like to cancel.
2. Tap Cancel Booking. 

Once the booking is successfully canceled, the booking status in-app will be updated to Canceled Successfully and you will receive an email notification.

How can I contact the Voyager customer service team? 

Tap Get Help icon under your booking to get in touch with the customer service team. 

The Voyager Customer Service Team is available daily from 9 AM to 10 PM.

How to book a flight

Note: Before booking a flight, please ensure your passport is valid for at least 6 months beyond your travel date. Also, check if the destination country requires any visas or additional travel documentation.

1. Select Hotel and search for your city or hotel to check availability for your check-in/check-out dates.
2. Select a hotel and enter your booking details.
3. Review the terms and privacy policy.
4. Tap Book Now and complete the payment.

1. Before booking, make sure all information and dates are final. 

Once you’ve booked your flight,  its status in the booking details will show be “Ticketing.” When it's processed and you receive a confirmation email within 24 minutes, the status will change to “Ticket/s Issued.”

Make sure you entered the correct email. Tap on My Orders," find your hotel booking, and check the "Contact Info" to see if your email is correct. Look in your junk or spam folder for the confirmation email. 

If you don’t get the email, your booking will automatically be marked as "Canceled," and you'll get a refund within 5 working days.

My flight booking failed
If a booking fails, the refund process will begin immediately, and the amount should be reflected in your GCash wallet within 48 hours. If you haven’t received the refund after 48 hours, please contact the Voyager Customer Service team.

How to view flight booking details

To view your booking details and status, tap My Voyager > My Orders and select your hotel booking.

For any flight schedule changes, expect an SMS, email, or notification from the airline. Please make sure to enter the correct contact details when booking to receive updates. Don’t forget to check your spam or junk folders, too.

To check flight details, visit the airline’s website or contact them directly for the latest updates. 

What if my flight got rescheduled/canceled?

If your flight is rescheduled or canceled, you’ll receive an email notification with an update. We’ll assist you in contacting the ticket agency and airline to arrange an alternative flight or refund as soon as possible.

How to cancel a flight booking

To request a cancellation, please contact the Voyager Customer Service team and provide the following details:

• Passenger names
• Order ID
• Ticket number
• Flight details (departure and arrival time and location)
• Reason for cancellation
• Supporting documents (if applicable)

Please note that cancellation policies vary by airline. Some tickets may not be refundable or cancelable, and certain airlines may charge cancellation fees.

If your ticket is refundable, you will receive the refund in 2-7 days.

How to book a tour

1. On the Voyager homepage, tap Attraction or Tours
2. Select the tour you want
3. Review the terms and privacy policy.
4. Tap Book Now and complete the payment.

2. Before booking, make sure your dates are final. You cannot modify your booking once you have completed the payment.

Your booking is confirmed when the status on your order page shows "Confirmed" and a confirmation email has been sent to your nominated email address.

Make sure you entered the correct email. Tap on My Orders," find your booking, and check the "Contact Info" to see if your email is correct. Look in your junk or spam folder for the confirmation email. 

If you don’t get the email, your booking will automatically be marked as "Canceled," and you'll get a refund within 5 working days.

How to view your attraction/tour booking details

To view your booking details and status, tap My Voyager > My Orders and select your attraction/tour booking.

Can I cancel my booking?

Before booking, please review the cancellation policy in the "Product Details" section. Once your booking is confirmed, you can view the cancellation policy in the "Cancellation Policy" tab of your order.