My child’s GCash Jr. account is on hold. How can they access it?

If your child can't log in, their account may have been restricted or put on hold due to:

• GCash Basic accounts being deactivated if not fully verified within the past 12 months, as required by Bangko Sentral ng Pilipinas.
• The provided verification details are found to be inaccurate or not genuine. Parent needs to double-check and resubmit the correct info.
• Your child’s GCash Jr. account being on hold or restricted. 
• Your GCash account being on hold or restricted
• A directive from a government agency, court, law, or regulation to limit the account.
• Inactivity in the GCash Wallet is defined as no financial activity or a zero balance for at least six months since the last transaction.

If your child received an email or SMS from GCash about the restriction, prepare the documents below then click here to ask for help.

• Photos of 2 IDs of the child
• Photo of the actual SIM or a screenshot of the SIM number of your child’s phone under phone settings (as proof of ownership)

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