I created a GCash Jr. account for my child but there is no feedback from GCash. What do I do?

Please expect to receive feedback on your child’s GCash Jr account enrollment within 3 days.

If you received an SMS notification if your child's GCash Jr. verification was unsuccessful or rejected, there will be details in the message on the reason why. Here are some possible reasons and what you can do next:

Selfie Scan Not Working

The photo you submitted couldn’t be properly verified because your selfie scan may have been:

  • Blurred: Ensure your photo is clear.
  • Too Dark: Use good lighting.
  • Obstructed: Make sure your face is fully visible and not covered.

 

Tips for a Successful Selfie Scan:

  • Lighting: Take the photo in a well-lit area.
  • Visibility: Ensure your full face is visible.
  • Background: Avoid people or distractions in the background.
  • Attire: Wear a shirt or a top during your selfie scan

 

ID Scan & Quality Error

This means there was a problem with either the photo of the ID you submitted or the actual ID.

Tips for Proper ID Submission:

  • Original & Valid ID: Use the actual ID, not a photocopy/xerox/scanned copy. Make sure it’s an accepted ID that is NOT expired
  • Good Lighting: Take the photo in a well-lit space
  • Fully Visible: Ensure the entire ID is seen in the photo and not cropped
  • Clear: Make sure none of the details or picture is blurry
  • Orientation: Take the photo right side up
  • Details should match: The info in your ID should match the info you inputted in the GCash app

 

Unable to Submit Additional Documents

If your GCash account verification failed because you were unable to submit the required additional documents within 10 days, here's what to do:

  1. Open the GCash app > Go to your Profile
  2. Tap Verify Now to restart the process
  3. If you are asked to provide additional documents, ensure to submit these within 10 days from your application date
  4. After you submit, please allow 4 business days for GCash to review your documents.

 

To ensure a successful verification, follow the tips above and retry the process by going to your GCash app and tap Profile > Verify Now.

 

You can also check the status of the application through your parent dashboard. Simply click the GCash Jr icon to view the latest update.

If more than 3 days have passed, click here to ask for help on behalf of your child.

 

Need More Help?

For other inquiries or concerns, check out the following articles:

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