I cannot create a GCash Jr. account for my child

If you're having trouble creating a GCash Jr. account for your child, it might be because:

• You're not a Fully Verified GCash user.
• Your GCash account is restricted or on hold.
• You’re 17 years old or younger.
• Your child is already linked to a parent account 

If Your Child’s Mobile Number Already Has an Account:

If you can’t create an account because there’s already one for your child’s number, the SIM may have been used before and is linked to another GCash account.

Next Steps

To resolve this, click here to ask for help and provide the following details:

• Your telco network (e.g., Globe, Smart).
• The date you bought the SIM.
• Mention if you're a prepaid or postpaid subscriber.
  • If prepaid, attach a screenshot showing your prepaid number or a photo of the SIM bed (the cardholder of your SIM).
  • If postpaid, include a statement of account from your service provider.

Need More Help?