I was charged a penalty or additional fee even though I paid my GLoan on time. What do I do?
If you paid your GLoan before your due date, no penalty or additional fees should be charged to you.
If you were given a penalty or additional fees on top of your GLoan dues, please double-check your GCash transaction history to confirm if your GLoan payment was successful.
Please be reminded of the standard processing time for your payment, depending on your chosen payment mode:
- Pay Bills: 3 business days
- GLoan dashboard: Real-time confirmation
- Payment partners: 1 business day
If your payment was successful and paid on time, click here to ask for help. Please expect a reply within 1-2 business days.
Need more Help?
For other inquiries or concerns, check out the following articles:
- What are the GLoan fees I need to know about?
- I already paid my GLoan but it’s not reflecting yet. What should I do?
- I still haven’t received my GLoan interest cashback after 14 days. What should I do?
- I was charged multiple times for one GLoan payment. What do I do?
- I can’t make a payment for my GLoan account. What do I do?