I was charged multiple times for one GLoan payment. What do I do?
If you were charged multiple times for your GLoan payment, it may be due to slow internet connection or system downtime which may have interrupted the payment process.
What to do
Monitor your wallet balance for a possible refund via auto-reversal.
If no refund is reflected, click here to ask for help. A customer service representative will contact you within 1-2 business days.
Note: Payment reversal may take longer as it may go under investigation before approval.
Need more Help?
For other inquiries or concerns, check out the following articles:
- I can’t make a payment for my GLoan account. What do I do?
- I already paid my GLoan but it’s not reflecting yet. What should I do?
- I was charged a penalty or additional fee even though I paid my GLoan on time. What do I do?
- I still haven’t received my GLoan interest cashback after 14 days. What should I do?