I still haven’t received my GLoan interest cashback after 14 days. What should I do?
If you paid your GLoan dues in advance and have not received your interest cashback in your GCash wallet 14 business days upon payment:
- Make sure that you paid your entire GLoan amount in full and before your last due date
- Check if you have received an SMS confirmation from GCash
- Look at your GCash transaction history if there’s an amount adjustment
If there is no specified amount adjustment for your interest cashback, click here to ask for help.
A customer service representative will contact you within 1-2 working days.
Need more Help?
For other inquiries or concerns, check out the following articles:
- I already paid my GLoan but it’s not reflecting yet. What should I do?
- I was charged multiple times for one GLoan payment. What do I do?
- I was charged a penalty or additional fee even though I paid my GLoan on time. What do I do?
- What happens when I pay my total GLoan outstanding balance in advance?