An unknown phone number is linked to my GCash account. What do I do?
If you received an SMS notification about someone trying to register a phone using your GCash account, follow these steps:
If you received an SMS with an OTP
Disregard the OTP that was sent and never share it with anyone. Change your MPIN to secure your account.
If you received an SMS without an OTP
If you received an SMS with the message "For your safety, we will verify your phone registration request to make sure it’s you" or "Congratulations, Account Secure ka na!", chat with Gigi and type report unknown phone. Prepare the following documents:
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- One (1) valid government ID
- A selfie holding your valid ID
What happens after I report the unknown phone?
One of our customer service representatives will review your report. Please expect a reply within 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: