The selfie scan in GCash is not working. What do I do?
If your selfie scan isn’t working, it could be because of lighting, your face not showing clearly, or not following the in-app instructions. Here are some tips to help make it work.
| Do’s | Don’ts |
| Use good lighting: Take your selfie in a well-lit area. | Avoid poor lighting: Don’t take selfies in the dark. |
| Choose a simple background: Make sure there are no people or distractions behind you. | Don’t have distractions: Keep your background clear. |
| Keep your face clear: Make sure your face is fully visible | Don’t cover your face: Remove obstructions such as glasses and face mask. |
| Follow instructions: Pay attention to prompts like blinking or making faces, and hold them as directed. | Don’t ignore instructions |
| Update your app: Make sure your GCash app is the latest version. | Don’t use an outdated app |
| Wait before retrying: If you have five failed attempts, wait 24 hours before trying again | Don’t try too often: After 5 failed attempts, try again after 24 hours. |
Need more Help?
For other inquiries or concerns, check out the following articles: