I see an error "Your device has modified phone settings." How can I log in?
Changing settings like allowing installs from "Unknown Sources" and turning on "Developer Options" can make your device less secure and increase the risk of malware, which could harm your GCash account and financial info.
To keep your GCash transactions safe, it’s best to keep these settings off.
Allowing downloads and installations from “Unknown Sources” may allow hacking or other threats to your personal information.
Disable installations from Unknown Sources in your phone settings by following the steps below:
- Go to your phone Settings and search for “Unknown Sources/Apps” or “Untrusted Sources”. The location may vary depending on the device brand and model.
- For all apps, toggle the button to disable this setting
- Once disabled, force restart and try to open the GCash app again.
Developer Options enables you to adjust and configure your operating system for testing and applications. This setting is only applicable to Android devices.
Follow these steps to turn off Developer Options:
- Go to your phone Settings and look for Developer Options
- Toggle the button to turn off and disable Developer Options
- Once disabled, force restart and try to open the GCash app again.
If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.
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