I see an error - “Your device is jailbroken or rooted.” How can I log in?
Jailbroken or rooted devices pose security risks whenever you use your GCash app. Jailbroken or rooted devices have their default security settings changed, and using such may put your personal information, including your social media and financial services access details, at risk.
We listed down some ways to find out if your device is jailbroken.
To check if your Android device is rooted, please follow the steps below:
- On your home screen, tap Settings
- Select About Phone
- Tap Status Information
- If the Status Information indicates OFFICIAL, this means your device is not rooted
If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.
On your home screen, search if you have a third-party application for jailbreaking that is installed on your device.
If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.
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