Someone sent me money from their GCash to my GCash account, but I didn’t receive it. What should I do?

If someone sent you money from their GCash to your GCash wallet, but it’s not listed in your “Transactions,” contact the sender to verify the following details:

1. Check if they sent it to the correct mobile number: The sender may have sent it to a different number. If they mistakenly sent money to the wrong number, learn more here.
2. Check if their transaction was successful
   • The sender should see the Send Money transaction on their “Transactions” page
   • The sender’s wallet should have been deducted if it was successfully sent. If there was no deduction, it means the transaction didn’t push through

If the sender confirmed both of these scenarios, please click here to ask for help. One of our customer service specialists will verify your transaction and get back to you within 24 hours.