Why am I required to submit additional documents to GCash for verification?

When you apply for verification, you may be asked to submit additional documents as part of the process. GCash will notify you in-app for the specific requirements. Please make sure to send the complete and correct documents within 10 days from the date of your application.

If you miss this deadline, you'll need to start the verification process from the beginning.

To submit your documents, open the GCash App, tap Profile > Verify Now > Continue Verification.

Please give us 4 working days to review the additional documents. You’ll be updated via SMS regarding the status of your verification.