Someone unknown is trying to unlink my GCash account or requesting to register their phone
If you received an SMS saying that a device is attempting to unlink your GCash account and you didn’t make any request, Chat with Gigi immediately to report the unknown phone.
If the unlinking attempt was initiated by you, please wait 4 hours before logging back into your GCash account as we verify your identity.
Need more Help?
Check out the articles below to learn how to access your phone based on the following scenarios.
👉 Account Secure
👉 I want to use GCash on another phone or device
👉 I uninstalled/reinstalled GCash or reset my registered phone
👉 My phone got damaged or broken and I can’t access GCash. What do I do?
👉 I lost the SIM or phone where my GCash account is registered