Someone is trying to unlink my GCash account or requesting to register their phone

If someone is trying to unlink your GCash account or requesting to register a different phone, watch the video below to learn more: 

If you received an SMS/text message saying that a device is attempting to unlink your GCash account and you didn’t make any request, Chat with Gigi immediately and type "report unknown phone".

If the unlinking attempt was initiated by you, please wait 4 hours before logging back into your GCash account as we verify your identity.

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